This Cancellation & Money-Back Policy explains how subscriptions to our reverse phone lookup service can be cancelled and how refund requests are handled. By purchasing a subscription, starting a trial, or using our service, you agree to this Policy, our Terms of Use, and our Privacy Policy.

1. HOW TO CANCEL YOUR SUBSCRIPTION

You can cancel a subscription purchased through our website yourself, at any time, on our cancellation page. Enter the email address you used at checkout and the last 4 digits of the card you paid with; if they match, every active subscription on that email is cancelled immediately. You do not need an account or a password to do this.

If you cannot complete the cancellation yourself — for example because you no longer have access to that email address — contact our support team through our help page or at support@becloseproject.com and we will cancel it for you.

Removing your payment method, or simply not using the service, does not cancel an active subscription.

To avoid future charges, you must cancel before your next billing date or before the end of your trial period.

Once a subscription is cancelled, no future renewal payments will be charged. Cancellation takes effect straight away rather than at the end of the current period, and the unused part of a period that has already been paid for is not refunded (see section 2).

2. REFUND POLICY

All subscription payments, the first charge taken when a trial converts into a paid subscription, renewal payments, recurring subscription charges, and one-time purchases of additional search credits are final and non-refundable once the paid subscription period has started or the credits have been added to your balance.

After a successful payment, users receive immediate access to the paid features of the service — running reverse phone lookups, opening the reports those searches return, and the search credits included in the selected subscription plan. The provision of such access constitutes full delivery of the purchased digital service.

Because that access is provided immediately after payment, refunds cannot be issued once a paid subscription period has started, even if the service was not used, was only partially used, or the user later decides not to continue using it.

Reports are assembled from publicly available and third-party data sources. How much those sources hold varies from one number to another, and we cannot guarantee that a report will be complete, accurate, or up to date. A report that returns less information than you hoped for is therefore not, on its own, a ground for a refund. Nothing in this paragraph affects rights that cannot legally be excluded.

Refunds are not provided for:

• Trial subscriptions that convert into paid subscriptions;
• Recurring subscription renewals;
• Partially used subscription periods;
• Unused subscription periods;
• Searches already run, or credits already used;
• Reports that contain little or no information because the underlying sources hold no data for the number searched;
• Failure to cancel before the next billing date;
• Deleting your account, or losing access to it, after payment;
• Not using the service after payment;
• Misunderstanding the trial, renewal amount, or billing frequency after checkout was completed.

3. TRIAL SUBSCRIPTIONS

Where a trial offer is provided, the trial price, trial duration, renewal amount, billing frequency, and cancellation requirements are displayed during checkout before it is completed.

Our current trial is free: you provide a card so that the subscription can start and continue automatically, but no amount is taken when the trial begins. The first charge is the renewal amount shown at checkout, and it is taken when the trial period ends.

By completing checkout, you acknowledge and agree that the trial will automatically convert into a paid subscription unless cancelled before the trial ends.

Failure to cancel before the end of the trial period does not qualify for a refund of the subsequent subscription charge.

4. IMPORTANT STATEMENT

Users are responsible for managing their subscriptions and cancelling before the next renewal date if they do not wish to continue the service. Cancellation is available at any time on our cancellation page.

A subscription remains active until it is cancelled — either by you on the cancellation page, or by our support team following a valid cancellation request.

We may review exceptional cases at our sole discretion, but this does not create any automatic right to a refund.

5. WHERE YOUR SUBSCRIPTION WAS PURCHASED

This Policy applies only to subscriptions purchased directly through our website and paid through our payment provider. We do not sell this service through the Apple App Store or Google Play, so a subscription cannot be cancelled or refunded through those stores. If you were billed by a different provider, that provider's own cancellation and refund policies apply to your purchase.

6. NOTE FOR EEA, UK AND SWITZERLAND RESIDENTS

By purchasing a subscription, starting a trial, or running a search, you expressly request and consent to the immediate supply of digital services.

You acknowledge that once access to the paid features has been granted and the service has started, the digital service is considered delivered, and your right of withdrawal may no longer apply to the extent permitted by applicable law.

If a mandatory legal right applies in your jurisdiction, nothing in this Policy limits rights that cannot legally be excluded.